Google is restoring missing reviews in Google Company Profiles after fixing a bug that triggered them to get erased.
Google is fixing a bug that caused reviews to go missing from Google Service Profiles. Google confirms reviews are getting brought back. Google’s Search Liaison, Danny Sullivan, revealed on Buy Twitter Verified in reply to Mike Blumenthal, who says he reported the bug a week back.
Our apologies here. The team is aware of this bug and has actually been actively addressing it. Many reviews have been restored, which work will continue.
— Google SearchLiaison (@searchliaison) November 15, 2022
Blumenthal isn’t overemphasizing the seriousness of the bug. Reviews are a restaurant’s bread and butter, and eliminating them can significantly impact profits.
There are numerous threads in the Google Service Profile assist online forums begun by entrepreneur who lost most or all of their evaluations.
In each thread, business owners share something in common. After using Google’s recommended edits to their service profile, they all lost evaluations.
Blumenthal writes in a blog post that he found Google was changing the consumer recognition (CID) number when businesses used recommended edits:
“With some digging, I discovered that in each case Google had altered the CID, the identifier Google uses to tie all pertinent information to an organization, consisting of evaluations. Generally the CID only changes when 2 listings combine or Google has hard-suspended a listing for guidelines infractions and after that restored it.”
Consumer reviews are connected with a particular CID number, which suggests altering the CID eliminates the reviews.
That should never happen, particularly not when applying Google’s suggested edits.
A repair is on the method, and ideally, it’s as easy as reverting the affected Google Business Profiles to their initial CID numbers.
We’ll upgrade this post if Google shares extra information.
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